Rockstars wanted!

Don’t miss this opportunity to apply for a challenging position that will allow you to get involved with international large scale network infrastructures and build your professional profile and career path!


Location: Athens - Department: Engineering

Your profile: Degree of CCNA (CCNP or equivalent is a plus), HP, Wireless, Checkpoint, Fortinet, min. experience 4 yrs.

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Location: Athens - Department: Engineering

Your profile: H/A Solutions, Install + Manage: W. Servers, W. Server applications, Systems Backup, Client technologies, Linux desired not required, min. experience 3 yrs.

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Location: Athens - Department: Engineering

Your profile: Microsoft technologies (Server, Clients) min. experience 3 yrs.

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Location: Athens - Department: Engineering

Key Accountabilities:

  • Support network, PC, telephony, mobile, server and applications projects
  • Provide user support for IT systems
  • Provide coverage for helpdesk
  • Provide remote support to Pronet's Customers. Support includes but is not limited to PC, network, server support, and first level application support. Work with designated contacts in international locations
  • Maintain accurate equipment inventories (e.g. PCs, printers, phones, mobile phones)
  • Develop relationships with the business teams and manage expectations through deep knowledge of business processes, and goals
  • Proactively identify, escalate and help resolve issues as they arise
  • Participate in IT projects that align with the business strategy
  • Follow all other processes and procedures as defined by company policy
  • Some travel domestically and internationally required

Additional Information:

  • Bachelor’s degree or specialized training / equivalent work experience
  • Excellent communication and interpersonal skills
  • 2-3 years working experience on IT Support
  • Fluent English
  • Ability to prioritize multiple tasks to ensure end-user satisfaction
  • Experience delivering small to mid-sized infrastructure projects a plus
  • Experience providing helpdesk support to users for PCs, networks, and servers
  • Experience providing remote support via telephone, or remote desktop technology.
  • Experience with Windows 10 , MS office 2016 & Office365
  • Experience working in a global environment is a plus
  • Experience with network implementation and setup. Cisco experience or CCNA as plus

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Your job

  • Acting as a mature professional
  • Performing Network Services, Operating on 1st, 2nd or 3rd level
  • Maintaining Network components in a Complex Multi-vendor environment
  • Analyzing Network and System Problems
  • Performing Complex Configuration Changes (M12-NA-001 & M12-SA-001)
  • Reporting

Soft Skills

  • Ability to work in an environment with tight deadlines and changing priorities
  • High quality Customer Service focus
  • Strong problem solving skills
  • Must possess the ability to work well with others, multitask efficiently
  • Ability to work in shifts
  • Excellent verbal and written Communications skills (greek/english)
  • Willing to travel (Domestic and Abroad) up to 15%